Contrast Layered 2 Piece Flannel Hoodie

How do I choose the right size?

Our pieces follow an international size scale and may run slightly different from standard U.S. sizing due to our global production partners. We recommend reviewing the detailed size chart on each product page before placing your order.

Do your items fit true to size?

Most garments fit true to size, but certain tailored or oversized streetwear silhouettes may have a unique fit. If a product is intentionally oversized, cropped, or slim-cut, it will be noted in the item description.

What if I’m between sizes?

For a cleaner, tailored look, choose the smaller size. For a relaxed or streetwear-style fit, we recommend sizing up.

Where do your products ship from?

ULC Privé operates through a hybrid fulfillment model. Many items are produced and shipped from our trusted global manufacturing partners overseas, while select pieces and limited-run styles are stocked and shipped directly from our in-house U.S. studio for faster delivery.

How long does shipping take?

Processing time: 1–3 business days.

Shipping times vary based on where the item is fulfilled:

• In-House U.S. Fulfillment:
  Typically 3–7 business days within the United States.

• Global Partner Fulfillment:
  Typically 7–15 business days to most U.S. destinations
  
  and 10–20 business days for international orders.
  

Please note: High-volume seasons, holidays, or carrier delays may extend delivery times slightly.

Do you provide tracking?

Absolutely. Every item receives a tracking number once it ships. You’ll receive real-time updates via email.

Why did my order arrive in multiple packages?

Because we work with both in-house and global fulfillment partners, your order may ship from different locations depending on the items purchased. This ensures faster delivery and optimal product availability

Do you accept returns?

Yes — absolutely. ULC Privé offers a 30-day full return guarantee on all eligible items. We want every customer to feel confident when shopping with us, and that includes having the freedom to return something if it doesn’t meet your expectations.

How does the return process work?

• You have 30 days from the delivery date to initiate a return.
• Items must be unused, unwashed, and in original condition.
• Simply contact our support team with your order number, and we’ll guide you through the quick return process.
  

Are refunds full?

Yes — once your return is approved and processed, you will receive a full refund to your original payment method.

Do you offer exchanges?

At this time, we offer refunds only, not direct exchanges. If you want a different size or style, simply return your item and place a new order.

What happens if my item arrives damaged or incorrect?

Contact us immediately with a photo and your order details. We will replace or refund the item at no cost to you.

Is return shipping covered?

Return shipping fees vary based on your location and the item. We aim to make the process as smooth as possible and will provide the correct return address and instructions once your request is submitted